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Frequently Asked Questions

What forms of classed does Grouples offer?

Grouplex offers learning English online in groups or individually.

Who are the Grouplex tutors?

Each tutor is verified by our team. Each of them has many years of experience in teaching foreign languages. All of them have certificates and higher education diplomas.

Do I need a special electronic device for classes?

To take part in courses, you only need a tablet, a smartphone or a laptop. Detailed equipment requirements can be found in the School's Terms and Conditions.

Will I need some special software?

You do not need any specialized software to participate in online lessons. With the help of an individual link, which you will receive in the confirmation e-mail, you will be automatically connected to the teacher.

Can I postpone classes?

Yes, you can do it up to 24 hours before it starts.

Can I change the day and time of classes during the course?

Yes. However, please contact the teacher to check the availability of places in the given group at particular hours.

What are the class hours?

Individual and Group classes at Grouplex starts at 8 till 20.

How long does the Grouplex lesson last?

Individual and group classes duration - 55 minutes.

Who can help me with all organisational issues?

There is always an assigned person from Customer Service at your disposal. You could find the contact to the Service department in the Contact Section.

Can I change the teacher during the course?

Yes, it is possible, but only after completing the monthly course. In this matter, please contact the Customer Service.

How much time do I have to use the lesson package?

Each lesson package is available to be used within 30 days after the purchase.

When can I join the classes according to the package purchased?

From the moment you buy the package, you have 14 days to start classes.

Do classes have to be held at a fixed time?

At the beginning of cooperation, the teacher adjusts the days and hours of classes to the student's availability. The timetable remains fixed until the change in availability is reported.

What if I want to give up classes?

Resignation is possible after using the purchased package of classes. There is no way to finish, for example, after the third lesson.

Do I have to sign a contract?

Everything takes place online - you could begin or finish the cooperation with Grouplex whenever you want or need to.

Can I pay for one class?

It is possible to purchase only monthly packages of classes. More information about the available packages on the page Prices.